What to do if you have a medical emergency abroad: a practical guide

A medical emergency can happen at any time, and when you’re far from home, the situation can feel overwhelming. Language barriers, unfamiliar healthcare systems, and unexpected costs can all add to the stress.

At MedOne Assistance, operating from the Dominican Republic with a worldwide network, we want you to be prepared. This guide explains exactly what to do if you face a medical emergency abroad.

1. Stay calm and assess the situation Take a deep breath and evaluate the severity. If it’s critical, immediately call the local emergency services. In the Dominican Republic, dial 9-1-1.

2. Contact your international medical assistance provider With MedOne Assistance, one call or message activates our emergency protocol. From our operations center in the Dominican Republic, we coordinate with the closest and most appropriate medical facility—anywhere in the world.

3. Keep your policy number and contact details handy This speeds up validation and avoids delays in treatment.

4. Follow the medical team’s instructions Whether over the phone or in person, follow each recommendation carefully to avoid complications.

5. Keep all documents and receipts These are essential for coverage and reimbursement purposes.

6. If hospitalized, keep your emergency contact informed Sharing your location and status with a trusted person brings peace of mind to your loved ones.

7. Use translation and coordination services In countries with language barriers, our team facilitates communication with local healthcare staff—something we do daily for travelers in the Dominican Republic and abroad.

Having international medical assistance can make all the difference in an emergency. From our base in the Dominican Republic, MedOne Assistance offers 24/7 support and coordination so you are never alone—no matter where your journey takes you.